Why can't Florence eBinder Suite accept some kinds of Documents, even though they are supported file types?

You may have noticed some limitations with uploading certain Documents into Florence eBinder Suite™, including some versions of PDFs or Excel and larger file-size Documents.

Unfortunately, our Document converter vendor has limitations on some older versions of PDF and Excel Documents. We are currently researching providers to help improve these limitations.

In the meantime, many of our customers have been successful in improving the view ability of the Document by converting it to an image, or by opening it in a newer version of the software (e.g., Adobe Acrobat) and exporting it again. You can also see if the current file will download from Florence eBinder Suite™ in a readable version.

If you are willing to share the Document with us, we can forward it to the converter vendor to help troubleshoot the issue, thereby improving the product for future releases of Florence eBinder Suite™.

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