I uploaded my document but it appears blank

If you can see the contents of a PDF on your computer but then upload it into eBinders and it appears blank, it could be caused because your PDF contains hidden or protected information. To correct this, open the file in Adobe Acrobat and select "Sterilize File" or "Remove hidden information". Save your changes and upload the modified PDF into eBinders. You should then be able to see the contents.


If you are still having issues, please contact us at support@florencehc.com or via the chat feature. 

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